Category Archives: extra mile

Manners Matter

Calvin & Hobbes by Bill WattersonImage Courtesy & Source: http://www.gocomics.com/calvinandhobbes/2009/07/20/ Recently, I was putting together material for a leadership development initiative for our client. One chapter in a book I referenced talked about “Manners” and how sometimes the managers who are competent but fail in collaborative work are the ones who simply put, lack “manners”.[*] Seems […]


Customer Service: Going the extra “inch” – Team Blog#1

Team Blog by Pavithra Chara – Partner @ IBS Customer Service is an area that always intrigues me and I enjoy observing the widely varying levels of customer service in my interactions with different product and service companies.  There is always debate on whether the extra mile that some companies choose to travel in the […]